Your questions answered.

Can I request adjustments to the size or length of a piece?

All my necklaces come with a choice of chain – 16”, 18” or 20”.  Other lengths are available, please just drop me an email at claire@clairehowardjewellery.com and we can discuss what length you would prefer.  

My acorn and star anise necklaces are on long chains.  If you would prefer a shorter chain, please let me know although please note that the star anise pendant is a heavy one and works better on a long chain. 

If you have a bangle which fits you and is larger or smaller than my petit, standard or large bangle sizes, please use the sizing guide on my website or measure the internal diameter of the bangle you know fits and let me know that measurement in cms. 

Please note that all resizing does carry a small charge if the error is yours in sizing.  There is lots of advice about getting the right size in my Sizing Guide to help you or drop me an email.

Can I request a specific gemstone or metal for a custom piece?

If you like the Saltmarsh Skies coastal ring set for example, but would like to swap one of the gemstones, I am more than happy to do that.  It will make that piece of jewellery a commission and therefore the price will not be the same to take account of the new gemstone.  Please email me to discuss different choices of gemstones on claire@clairehowardjewellery.com

If you like the Russian Bangle for example but would like one of the bangles made in gold, then once again it will become a commission order and will need a separate quote.  Quotes will be sent to you via email and will be valid for 2 weeks from the date of the email from me.  After 2 weeks, a new quote will be required due to the fluctuation in the price of metals.

Do you offer gift wrapping or packaging services?

All my jewellery comes in white jewellery boxes with my gold logo, tied with ribbon.  A gift bag is available for all necklaces and bangles at no extra cost, however in the interests of sustainability, it must be selected at check out.  If you wish to purchase a gift bag for smaller pieces of jewellery, then please navigate to the Accessories page and select Gift Bag.

How long does it take to receive my order?

All orders will be sent between 5-7 days after receipt of payment.  Any delays will be discussed with you when you place your order.  Many orders will be sent within a shorter time frame than the 5-7 days.  

If you are making a purchase as a gift for an upcoming birthday, please add the birthday to the website options on checkout and I will do all I can to get it to you by that date.  Obviously the more time I have the better!

What shipping methods do you offer?

All orders will be sent by Royal Mail Special Delivery - it is the only service which insures your jewellery and guarantees delivery.  The price currently (Jan 2025) is £8.50.  Some jewellery will be posted 1st Class Signed For (Jan 2025), the price is £6.00.

Special delivery guarantees delivery before 1pm on the following day, but does require a signature.

Due to the new GPSR rules, I am unable to ship to Europe and Northern Ireland at the moment.

If you are local to Fakenham or in the area your jewellery can be collected from my shop. The shop is open Tuesday-Friday 10-4 and Saturday 10-2. We are located at 27 Upper Market Place, Fakenham NR21 9BX. Please select the Collection option on checkout and I will contact you to let you know when your jewellery is ready for collection.

International Shipping

USA & Canada (5–7 business days)
Flat Rate £20

Australia & Newzealand (5–7 business days)
Flat Rate £20

(Jan 25)

Please contact me if you would like to place an order outside of these areas, or if I have missed your country.

What materials do you use in your jewellery?

All my silver jewellery is either sterling silver (92.5% silver) or fine silver (99.5% silver).  Where a piece of jewellery weighs over 7.78g, it is hallmarked as per the legal requirement.  I send my work to Birmingham Assay Office for hallmarking.  In each listing, it will tell you whether that piece of jewellery has been hallmarked. 

I use either 9ct gold or filled gold.  Many of my small motifs, like the gold bees, birds and leaves are made with filled gold.  This process is where a thick layer of 24ct gold is bonded on to another metal, usually brass.  Filled gold is solderable, and will not rub off over time, nor tarnish unlike plated gold.  

My Keum Boo range of jewellery uses 24ct gold leaf.

All my silver and gold is recycled and many of my pieces of jewellery are made with excess silver which I have melted and breathed new life in to.

Do you offer repairs for damaged jewellery?

I will complete repairs for piece of my handmade jewellery which have become damaged, but I don’t repair other jewellery.

Do you have a shop where I can see your jewellery in person?

I do now have a shop! My shop opened in August 2024 in Fakenham town centre. It has been a labour of love renovating this shop and breathing some CHJ magic in to it, but its a lovely space that I am very proud of. I have my jeweller's bench set up in the shop so you are welcome to inspect my tools and see what's on my bench! I also run my workshops from my shop, its theperfect location to sit and make jewellery.

I still do a variety of fairs and take part in some local exhibitions, workshops in other locations and pop up shops. Please look at the Events tab of my website to see where I will be next. 

I stock a few local shops so if you are on the Norfolk Coast, the NNT centre at Cley stocks my work and if you are a little further afield near Lavenham, my work is in the beautiful Brett Gallery.  

I advertise my next events on my social media pages (FB and IG @clairehowardjewellery) or if you sign up for my email newsletter, you will also get advance warning!